Human Factors
Which statement about stress as a maintenance human factors concern is correct?
Answer
Both work-related and personal stress can degrade concentration and performance
Stress from any source — job demands or personal and home-life pressures — can carry into the work environment and reduce concentration, memory, and judgment; recognizing it and taking a break or seeking help are the recommended countermeasures. Emotional and mental stress clearly affect performance, not physical stress alone. And off-the-job stress commonly follows a person into work.
Source: FAA-H-8083-30B, Chapter 14, Human Factors — Dirty Dozen (Stress).
Not the answer
- Only physical stress affects a technician; emotional stress has no effect on task performance
- Stress originating in a technician's home life cannot follow that person into the workplace
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